Pre-Order Policy (Including PTCG-Specific Guidelines)

1. What is a Pre-Order?

A pre-order is an order for a product (including Pokémon Trading Card Game (PTCG) items like booster boxes, theme decks, or special sets) placed in advance of its official release date. It allows you to reserve items that are out-of-stock or soon-to-be-available. Pre-order windows and estimated ship timelines vary by product (clearly stated on each product page). For PTCG, pre-orders help secure popular sets that often sell out quickly.

2. Payment for Pre-Orders

All pre-order orders (including PTCG products) are charged in full at the time of checkout. Payment is not processed at shipping.

3. Cancellation of Pre-Orders

You may cancel a pre-order at any time before the week of the product’s release date.

A 5% processing fee (to cover payment processor charges) will be deducted from full refunds.

Exception: Fulfilled orders can’t be canceled, but full/partial refunds may be requested per our Returns Policy.

Cancellations due to delays or production issues may still incur a 10% processing fee (based on total order value). Orders suspected of resale/speculation (e.g., bulk PTCG booster box orders) may face quantity reduction and discretionary 10% fees.

4. Shipping of Pre-Orders

Combined Shipments: All items (in-stock + pre-order, including PTCG accessories/boosters) ship together once the pre-order item is available (to reduce environmental impact).

Split Shipments: For separate shipping of in-stock items, email us at [your email]. A flat rate shipping fee applies to each shipment, with additional charges if free shipping thresholds aren’t met.

PTCG pre-order orders are held until all items are available, ensuring delivery near the official release date.

5. Expected Release Dates

Pre-order items (including PTCG sets) list an “Expected Release Date” in their description. These are estimates and may change due to production, shipping, or unforeseen issues. A PTCG product is released once “Pre-Order” is removed from its name.

PTCG release dates align with global distribution schedules and may vary by region due to international shipping or manufacturing timelines.

6. Pre-Order Price Protection

Price Reductions: If we lower a pre-order product’s price (including PTCG items) before release, you’ll receive the difference as a digital gift card (redeemable online/in-store).

Price Increases: Your cost remains unchanged if prices rise. In rare cases of significant distribution-level increases, you’ll be contacted to choose between paying the difference or a full refund.

7. PTCG Quantity & Fair Access Policy

To ensure all collectors can access products, PTCG pre-orders may have per-customer quantity limits (e.g., 2 booster boxes per customer for high-demand sets). Orders exceeding limits or suspected of resale may have quantities reduced, with a discretionary 10% processing fee.

8. Stay Updated on PTCG Releases

For PTCG release updates, delays, or policy changes, follow us . We’ll notify you of any changes to pre-order schedules or availability.