Privacy policy
Last updated: August 21,2025
Welcome to Fine Toys Ltd. This Privacy Policy explains how we collect, use, and protect your personal information when you use our store (![]()
https://www.finetoys.ca/) powered by Shopify.
A Quick Summary:
We collect information to process your orders, improve your experience, and keep your account secure (like your name, address, and what you browse).
We share information with trusted partners like Shopify, payment processors, and shipping carriers to run our business. We do not sell your personal data.
You have rights over your data, including access, correction, deletion, and opting out of targeted advertising. See how to exercise them below.
Questions? Contact us first at finetoys.hobbies@gmail.com for any privacy requests or concerns.
1. Information We Collect
We collect the following categories of information to provide our services to you:
Identifiers & Contact Info: Name, shipping/billing address, email, phone number.
Commercial & Payment Info: Products you view, buy, or return; payment card details (processed securely by our partners).
Technical & Device Data: IP address, browser type, and how you interact with our site (using cookies).
Communications: Any messages you send to our customer service team.
2. How We Use Your Information
To Fulfill Your Orders: Processing payments, shipping, and handling returns.
To Communicate With You: Sending order confirmations, shipping updates, and responding to your inquiries.
To Improve Our Store: Analyzing trends to improve our website and product offerings.
For Marketing (with your consent): Sending promotional emails about new products and offers. You can unsubscribe at any time.
For Security & Fraud Prevention: Protecting our business and our customers.
3. How We Share Your Information
We share your data only with necessary third parties under strict agreements:
With Shopify: Our e-commerce platform, which processes your data under its own privacy policy.
With Service Providers: Payment gateways (like Stripe), shipping carriers (like Canada Post), and marketing tools.
As Required by Law: If necessary to comply with legal obligations or protect our rights.
We do NOT sell your personal information to third parties.
4. Your Privacy Rights & Choices
Depending on your location, you may have the right to:
Access the personal information we hold about you.
Correct inaccurate data.
Request Deletion of your personal data.
Opt-Out of targeted advertising and the "sale" or "sharing" of your data for cross-context behavioral advertising.
How to Exercise Your Rights:
Please contact us directly at finetoys.hobbies@gmail.com with your request. We will respond within the time required by applicable law. For verification purposes, we may ask you to confirm details of your account or recent orders.
Email Preferences: You can unsubscribe from marketing emails at any time by clicking the link in any email.
Global Privacy Control (GPC): We respect the GPC signal. To learn more, visit https://globalprivacycontrol.org.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law (e.g., for tax, accounting, or legal obligations). For example, we will keep order records for a period of [e.g., 4 years] to comply with Canadian tax laws.
6. International Transfers
As we use Shopify, which has servers globally, your data may be transferred to and processed in countries other than your own, including the United States and Canada. Shopify relies on approved legal mechanisms, such as Standard Contractual Clauses, to ensure your data is protected to the standard required by your local laws. You can request more information about these safeguards by contacting us.
7. Contact Us
For any questions about this policy, to exercise your rights, or if you have a complaint, please contact us:
Fine Toys Ltd.
Email: finetoys.hobbies@gmail.com (Preferred for faster response)
Mail: Unit 8, 1050 McNicoll AveScarborough, ON M1W 2L8
We are the data controller responsible for your personal information. If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.