Shipping policy

Order Processing Time:

Orders are typically processed and shipped within 1-2 business days (Monday-Friday, excluding holidays) after payment is confirmed. During peak seasons or promotions, processing may take slightly longer, which we will announce on our website.

Shipping Destinations:

We are proud to currently offer shipping across all Canadian provinces and territories — and we’ve expanded our delivery reach to include the United States too.

Shipping Options & Rates (Within Canada):

Standard Shipping: [$19.99] - Shipping to Ontario and Quebec takes 2-5 business days. All other regions require 4-8 business days.

FREE Shipping on all orders over [$200] before taxes and fees.

Your Order Ships:

We primarily ship with Canada Post/Intelcom/Fleet Optics/ups/purolator.

Important Things to Note:

Business days do not include weekends or statutory holidays.

The delivery times above are estimates provided by the carrier and are not guaranteed. Delays can occasionally happen due to factors beyond our control.

Please ensure your shipping address is accurate. We are not responsible for orders shipped to an incorrect address provided at checkout.

Pickup & Pre-Order Pickup Policy



1. Standard Order Pickup

  • Preparation Time: Most standard orders will be ready for pickup within 48 business hours after placement. You’ll receive an email notification once your order is prepared.
  • Pickup Process:
    1. Upon arriving at the loading dock, contact Frank at phone number: 
      +1 (437) 427-2886 to confirm your arrival.
    2. Present a valid government-issued Photo ID and your order confirmation (digital/printed copy) for verification.

2. Pre-Order Pickup

Readiness Timing: Pre-order items will only be available for pickup after the product has arrived at our facility.

Notification: We’ll send a dedicated email notification once the pre-ordered item is in stock and your order is assembled.

Pickup Requirements: Follow the same process (contact Frank + present ID/order confirmation) as standard orders.


3. Third-Party Pickup

If someone else is collecting your order:

 

Add their full name & contact details to the "Order Notes" during checkout.

Or email us at finetoys.hobbies@gmail.com with: your order number + the designated person’s full name/contact info.

The third party must present their own valid Photo ID + your order confirmation when picking up.


Important Reminders

Do not arrive at the loading dock or contact us to collect your order before receiving the pickup notification—we cannot assemble orders on the spot, and unprepared orders will not be available.

If you haven’t received a pickup notification 3 business days after standard order placement (or 3 days after pre-order restock notice), please reach out to us for updates.


For any pickup-related questions, contact us at: finetoys.hobbies@gmail.com