Shipping policy
Last Updated: July 12, 2026
This Shipping, Delivery & Pickup Policy applies to orders placed through FineToys.
By placing an order, completing checkout, submitting payment, or selecting shipping or pickup, you confirm that you have reviewed and agreed to this policy, our Terms of Service, Return and Refund Policy, Pre-Order Policy, Product Condition Policy, and any product-specific or event-specific terms displayed on our website.
The policies and product terms displayed at the time of purchase will apply to that order. Nothing in this policy limits any right or remedy that cannot legally be excluded or restricted under applicable consumer protection law.
Policy at a Glance
This summary is provided for convenience. The complete terms below apply to every order.
- Order processing: Most in-stock orders are processed within 1–2 business days.
- Canadian standard shipping: Starts at CAD $19.99, subject to destination, parcel size, weight, and carrier requirements.
- Free shipping: Eligible Canadian and U.S. orders with a merchandise subtotal of $200 or more qualify for free standard shipping.
- Cancellation fee: Approved customer-requested cancellations of regular in-stock orders are subject to a 10% cancellation and restocking fee.
- TCG delivery: Trading Card Game orders require a signature or another carrier-supported proof-of-delivery method selected by FineToys.
- Order issues: Delivery problems, visible shipping damage, missing contents, and incorrect items should be reported within 3 calendar days.
- Pickup preparation: Most standard pickup orders are prepared within 2 business days.
- Pickup deadline: Pickup orders should be collected within 14 calendar days after the Ready for Pickup notification.
- U.S. import charges: Free shipping does not include duties, tariffs, taxes, brokerage fees, or other import charges.
Quick Navigation
- Order Processing and Verification
- Cancellations and 10% Restocking Fee
- Shipping Destinations and Carriers
- Shipping Rates and Free Shipping
- United States Shipping and Customs
- Shipping Addresses and Address Changes
- Tracking and Delivery Estimates
- Signature and Proof of Delivery
- Delivery Delays
- Pre-Orders and Split Shipments
- Delivered, Lost, or Missing Shipments
- Damage, Missing Contents, and Incorrect Items
- Returned, Refused, and Unclaimed Shipments
- Freight Forwarders and Third-Party Services
- Pickup Policy
- Third-Party Pickup
- Uncollected Pickup Orders
- Fraud, Chargebacks, and Liability
- Contact Information
1. Order Processing and Verification
1.1 Standard In-Stock Orders
Most in-stock orders are processed within 1–2 business days after:
- payment has been successfully authorized;
- inventory has been confirmed;
- the order has passed any required security or fraud review;
- all information required to fulfill the order has been received.
Business days are Monday through Friday, excluding statutory holidays and days on which FineToys is closed.
Processing time includes reviewing, verifying, picking, packing, labelling, and transferring the order to the carrier. Processing time does not include carrier transit time.
Orders placed after business hours, on weekends, or on statutory holidays will begin processing on the next business day.
1.2 Processing Delays
Processing may take longer during:
- major TCG releases;
- sales and promotional events;
- holiday periods;
- unusually high order volumes;
- inventory reconciliations;
- payment or identity verification;
- carrier disruptions;
- severe weather;
- system outages;
- other circumstances outside FineToys’ reasonable control.
Where practical, significant processing delays will be announced on our website or communicated by email.
1.3 Order Confirmation and Acceptance
An automated order confirmation only acknowledges that FineToys received an order request. It does not necessarily mean that the order has been finally accepted, allocated, or prepared for shipment or pickup.
FineToys may reasonably hold, review, limit, refuse, or cancel an order before fulfillment for reasons including:
- suspected fraud or unauthorized payment;
- failed payment or identity verification;
- incorrect pricing or product information;
- inventory discrepancies;
- product unavailability;
- quantity or purchase limits;
- incomplete or unverifiable customer information;
- unsupported delivery addresses;
- suspected policy abuse;
- suspected automated purchasing activity;
- technical, inventory, website, or payment errors;
- circumstances that make lawful or secure fulfillment impractical.
FineToys may request identification or other reasonable verification before shipping or releasing an order. Failure to provide requested verification within the stated timeframe may result in delay or cancellation.
If FineToys cancels an order because it cannot be fulfilled, the amount collected for the cancelled merchandise will be refunded to the original payment method, subject to applicable law.
2. Cancellations and 10% Restocking Fee
Cancellation requests must be submitted as soon as possible to finetoys.hobbies@gmail.com.
Please include the order number and the purchaser’s full name. A cancellation request is not approved until FineToys confirms the cancellation in writing.
2.1 Regular In-Stock Orders
An approved customer-requested cancellation of a regular in-stock order is subject to a 10% cancellation and restocking fee.
The fee is calculated using the merchandise subtotal of the cancelled items after discounts and before taxes, shipping charges, duties, and other governmental charges.
The fee helps cover costs including:
- payment processing;
- administrative handling;
- fraud screening;
- inventory allocation;
- order preparation;
- packing materials;
- restocking.
Any shipping charge not yet incurred will normally be refunded.
FineToys may also deduct actual non-refundable carrier, interception, return, payment-processing, or other third-party costs already incurred, to the extent permitted by law.
2.2 Orders Already Being Processed
Submitting a cancellation request before receiving a shipping confirmation does not guarantee that the order can be stopped.
An order may already have been:
- picked;
- packed;
- labelled;
- assigned a tracking number;
- staged for carrier collection;
- transferred to a fulfillment area;
- collected by the carrier.
Once an order has reached a stage where it cannot reasonably be stopped, it cannot be cancelled under this section.
2.3 Shipped Orders
Orders that have been transferred to a carrier, staged for immediate carrier collection, or shipped cannot be cancelled.
Refusing delivery does not constitute an approved cancellation and does not automatically entitle the customer to a full refund.
2.4 Pre-Orders, Events, and Restricted Products
Pre-orders are governed by FineToys’ separate Pre-Order Policy and may have different cancellation deadlines, fees, deposits, and refund conditions.
Event registrations and event-related purchases are governed by the terms displayed on the applicable event page.
Clearance, final-sale, special-order, allocated, personalized, or otherwise restricted products may not be cancellable after processing begins.
2.5 FineToys-Initiated Cancellations
The 10% fee will not ordinarily apply when FineToys cancels because:
- the product is unavailable;
- the displayed price was materially incorrect;
- FineToys cannot fulfill the order;
- FineToys made a material processing error;
- cancellation is required by applicable law.
3. Shipping Destinations and Carriers
FineToys currently ships to:
- all Canadian provinces and territories;
- eligible addresses within the United States.
Shipping availability depends on:
- destination;
- carrier coverage;
- parcel size and weight;
- product restrictions;
- customs or import requirements;
- delivery risk;
- applicable law;
- the shipping options available at checkout.
FineToys may decline, hold, or cancel delivery to:
- unsupported destinations;
- restricted regions;
- addresses that cannot be verified;
- locations outside available carrier service areas;
- destinations subject to unusual fraud or shipping risk;
- destinations to which merchandise cannot legally be shipped;
- addresses that cannot be serviced at the amount charged during checkout.
3.1 Carriers
FineToys may use carriers including:
- Canada Post;
- Dragonfly or Intelcom;
- FleetOptics;
- UPS;
- Purolator;
- regional delivery providers;
- cross-border shipping providers;
- carrier-appointed final-mile delivery partners.
FineToys reserves the right to select or change the carrier and service level used to fulfill an order.
Requests for a particular carrier are not guaranteed unless FineToys confirms the request in writing.
4. Shipping Rates and Free Shipping
4.1 Standard Canadian Shipping
Standard Canadian shipping begins at CAD $19.99.
The final shipping amount displayed and accepted at checkout applies to the order, subject to any material calculation error addressed before fulfillment.
The CAD $19.99 starting rate may not apply to every destination or parcel.
Additional shipping charges may apply to:
- remote or rural destinations;
- northern communities;
- Canadian territories;
- oversized or overweight parcels;
- unusually large orders;
- sealed cases;
- high-value shipments;
- special-handling shipments;
- destinations with carrier surcharges;
- orders requiring multiple parcels.
If checkout materially undercalculates the actual shipping cost, FineToys may contact the customer before shipment.
The customer may either:
- approve and pay the corrected shipping charge;
- cancel the affected order without the 10% customer-requested cancellation fee.
4.2 Estimated Canadian Transit Times
After the carrier accepts the parcel, estimated transit times are generally:
- Ontario and Quebec: 2–5 business days.
- Other Canadian provinces and territories: 4–8 business days.
Remote destinations, northern communities, and territories may require additional time.
FineToys’ processing time must be added to the estimated carrier transit time. These estimates are not guaranteed delivery deadlines.
4.3 Free Standard Shipping in Canada and the United States
FineToys offers free standard shipping on eligible Canadian and U.S. orders with a merchandise subtotal of $200 or more.
Eligibility is calculated:
- after promotional discounts;
- before taxes;
- before duties, tariffs, brokerage fees, or import charges;
- before other governmental charges;
- excluding shipping charges;
- excluding the value of gift cards purchased.
If the website displays prices in another currency, the converted threshold and eligibility shown at checkout will control.
Free shipping:
- applies only to eligible Canadian and U.S. delivery addresses supported at checkout;
- applies only to an eligible standard shipping method selected by FineToys;
- does not include expedited, express, or customer-selected premium shipping;
- does not include duties, tariffs, brokerage fees, customs charges, or import taxes;
- has no cash value;
- cannot be exchanged for a shipping credit;
- may not be combined with certain shipping promotions.
4.4 Free-Shipping Exclusions
Free shipping may be unavailable or subject to an additional surcharge for:
- remote or extended-service destinations;
- northern communities;
- U.S. destinations with unusually high carrier surcharges;
- oversized or overweight merchandise;
- sealed cases or unusually large orders;
- special-order products;
- products specifically marked as excluded;
- split shipments requested by the customer;
- reshipments;
- refused or returned shipments;
- freight-forwarder or parcel-forwarding addresses;
- orders requiring special handling.
The final free-shipping eligibility shown at checkout applies.
If a checkout error incorrectly provides free shipping to an ineligible order, FineToys may contact the customer before fulfillment to request the corrected shipping charge.
The customer may accept the corrected charge or cancel the affected order without the 10% cancellation fee.
4.5 Orders Adjusted Below the Free-Shipping Threshold
If merchandise is cancelled, removed, returned, refunded, or otherwise adjusted so that the merchandise retained by the customer no longer satisfies the $200 threshold, FineToys may deduct the actual standard outbound shipping cost from any refund, where permitted by law.
This may apply even if checkout originally displayed a promotional shipping charge of $0.
5. United States Shipping and Customs
Shipping charges for U.S. orders below the free-shipping threshold are calculated at checkout or quoted before fulfillment.
U.S. delivery estimates do not include time required for:
- customs clearance;
- border inspection;
- regulatory review;
- carrier handoffs;
- import documentation;
- payment of import charges;
- delays imposed by government agencies.
5.1 Import Responsibility
Unless checkout expressly states otherwise, the recipient is the importer of record and is responsible for confirming that the merchandise may lawfully be imported, possessed, and delivered in the destination jurisdiction.
The customer is responsible for applicable:
- customs duties;
- import taxes;
- tariffs;
- brokerage fees;
- carrier advancement or disbursement fees;
- border-processing fees;
- state or local charges;
- other government or carrier assessments.
These amounts are not included in free shipping. FineToys does not control these charges and cannot guarantee their amount.
5.2 Customs Inspection
Customs, border, or government authorities may:
- open;
- inspect;
- delay;
- repackage;
- detain;
- reject;
- seize a shipment.
A lawful customs inspection, routine opening, inspection mark, delay, or repackaging does not by itself make an order eligible for compensation.
5.3 Refused or Uncleared International Shipments
If an order is refused, abandoned, returned, or destroyed because the recipient:
- refuses to pay import charges;
- fails to complete customs clearance;
- provides incomplete information;
- fails to respond to the carrier;
- purchases an item that cannot legally be imported;
- refuses delivery;
- otherwise fails to satisfy destination requirements,
the customer remains responsible for the resulting costs.
Any eligible refund will be considered only after the merchandise has physically returned to FineToys and has been inspected.
The refund may be reduced by:
- the actual original shipping cost;
- return shipping;
- customs or brokerage charges assessed to FineToys;
- carrier fees;
- the 10% restocking fee;
- non-refundable payment-processing costs;
- any reduction in the merchandise’s resale value.
Duties, taxes, brokerage charges, or other amounts paid directly to a government agency, carrier, customs authority, or third party cannot be refunded by FineToys unless FineToys actually recovers those amounts.
6. Shipping Addresses and Address Changes
Customers are responsible for providing complete and accurate delivery information, including:
- recipient name;
- street address;
- apartment, unit, suite, or buzzer number;
- city;
- province or state;
- postal or ZIP code;
- telephone number;
- email address;
- any other information reasonably required for delivery.
Customers must carefully review the shipping information before completing checkout.
FineToys is not responsible for loss, delay, return, misdelivery, address correction, or additional charges caused by incorrect, incomplete, outdated, or undeliverable information supplied by the customer, except where liability cannot legally be excluded.
6.1 Address-Change Requests
Address changes are not guaranteed after an order has been submitted.
For fraud-prevention and payment-security reasons, FineToys may refuse to change the delivery destination of a paid order.
The customer may be required to cancel the original order, subject to the applicable cancellation terms, and place a new order using the correct address.
6.2 Changes Made Through the Carrier
Any change made directly through the carrier is made at the customer’s risk, including:
- parcel redirection;
- pickup-location requests;
- address changes;
- safe-drop requests;
- signature release;
- delivery-date changes;
- delivery to another person or location.
FineToys is not responsible for loss, delay, misdelivery, or additional charges resulting from a customer-initiated carrier modification, except where liability cannot legally be excluded.
7. Tracking and Delivery Estimates
When available, tracking information will be sent to the email address or telephone number provided at checkout.
Tracking may take 24–48 hours after the shipping notification to display movement.
A shipping notification may be generated when a label is created. It does not necessarily mean that the carrier has collected or scanned the parcel.
Customers are responsible for monitoring tracking and responding to:
- delivery attempts;
- pickup notices;
- customs requests;
- address-verification requests;
- requests for import information;
- carrier communications.
Failure to receive or review an automated message does not cancel the order or remove the customer’s responsibility to monitor delivery.
Customers should check spam, junk, and promotional email folders.
7.1 Delivery Estimates
All delivery dates displayed on the website, at checkout, in an order confirmation, or in tracking information are estimates unless FineToys expressly guarantees a date in writing.
Carrier transit estimates begin after the carrier accepts the shipment and do not include FineToys’ processing time.
Business days do not include weekends or statutory holidays.
FineToys does not guarantee delivery by a particular date for:
- birthdays;
- holidays;
- tournaments;
- product releases;
- events;
- travel;
- gifts;
- other time-sensitive purposes.
Customers should order sufficiently in advance and select an appropriate service for time-sensitive purchases.
A carrier delay does not automatically entitle the customer to cancel a shipped order or receive compensation from FineToys.
8. Signature and Proof of Delivery
All Trading Card Game orders require signature confirmation or another carrier-supported proof-of-delivery method selected by FineToys.
If signature confirmation is unavailable for a particular carrier, service, or destination, FineToys may use an alternative tracked service with delivery confirmation, a delivery photograph, pickup confirmation, or another commercially reasonable proof-of-delivery method.
FineToys may also require additional delivery verification for:
- high-value orders;
- orders with elevated fraud risk;
- replacement shipments;
- addresses with previous delivery issues;
- other orders requiring additional protection.
The customer is responsible for ensuring that an authorized person is available to receive the parcel.
A signature or acceptance by a person reasonably present or authorized at the delivery address may constitute valid delivery, including a:
- household member;
- employee;
- receptionist;
- concierge;
- property manager;
- building representative;
- mailroom employee;
- hotel employee;
- warehouse employee;
- other person who ordinarily accepts parcels at the address.
A customer who authorizes any of the following assumes the risks associated with that authorization:
- signature release;
- unattended delivery;
- safe-drop delivery;
- delivery to a neighbour;
- delivery to a parcel locker;
- redirection;
- pickup from a carrier location;
- address modification;
- another alternative delivery arrangement.
FineToys is not responsible for theft, disappearance, misplacement, or unauthorized access occurring after a parcel has been validly delivered, signed for, collected, or released according to authorized delivery instructions, except where FineToys caused the loss or liability cannot legally be excluded.
9. Delivery Delays and Events Outside Our Control
FineToys is not responsible for processing or delivery delays caused by circumstances outside its reasonable control, including:
- severe weather;
- natural disasters;
- wildfire or flooding;
- labour disputes or strikes;
- carrier-capacity restrictions;
- mechanical failure;
- transportation interruptions;
- customs or border delays;
- government actions;
- public emergencies;
- civil disturbances;
- power, network, or system outages;
- peak-season volume;
- road closures;
- security screening;
- inaccurate carrier scans;
- failed delivery attempts;
- other force majeure events.
FineToys may provide reasonable assistance with a carrier investigation where appropriate. Opening an investigation does not guarantee a refund, replacement, shipping refund, or compensation.
10. Pre-Orders, Mixed Orders, and Split Shipments
10.1 Pre-Order Dates
Manufacturer release dates, distributor arrival dates, website estimates, and restock dates are estimates and may change without notice.
FineToys is not responsible for delays caused by manufacturers, distributors, publishers, licensors, allocations, production issues, release-date changes, customs, carriers, or other circumstances outside FineToys’ reasonable control.
Pre-orders remain subject to FineToys’ separate Pre-Order Policy.
10.2 Orders Containing Pre-Order and In-Stock Products
Unless otherwise stated or agreed in writing, an order containing both pre-order and in-stock merchandise may be held until all products in the order are available.
The latest expected item may determine when the entire order is shipped or prepared for pickup.
Customers who want available merchandise shipped separately should place separate orders or contact FineToys before fulfillment.
Additional shipping charges may apply to a split shipment requested by the customer.
10.3 FineToys-Initiated Split Shipments
FineToys may divide an order into multiple parcels for inventory, safety, packaging, carrier, value, size, or operational reasons.
Separate parcels may:
- ship on different dates;
- use different carriers;
- have separate tracking numbers;
- arrive at different times.
An order is not considered incomplete merely because one parcel arrives before another.
When FineToys elects to split an order, the customer will not ordinarily be charged additional shipping unless otherwise agreed or required because of a customer-requested change.
11. Delivered, Lost, or Missing Shipments
11.1 Tracking Shows Delivered
If tracking shows “Delivered” but the parcel cannot be located, the customer should immediately:
- Check entrances, porches, garages, mailrooms, parcel lockers, and safe-drop locations.
- Ask household members, neighbours, reception staff, concierges, and building management.
- Review any delivery photograph, delivery notice, email, or text message.
- Contact the carrier directly.
The customer should then report the issue to FineToys within 3 calendar days after the recorded delivery date.
Reporting within this period helps preserve FineToys’ ability to submit a carrier or insurance claim. A later report may be reviewed where required by law, but carrier or insurance remedies may no longer be available.
FineToys may request:
- a signed statement;
- confirmation of the delivery address;
- proof of identity;
- a police occurrence report;
- a building-security report;
- available surveillance footage;
- written communication with the carrier;
- other evidence reasonably required by the carrier, insurer, payment provider, or FineToys.
The customer must reasonably cooperate with the investigation.
A carrier delivery scan, delivery photograph, pickup confirmation, or valid signature is presumptive evidence of delivery. FineToys may nevertheless review credible evidence of carrier error, misdelivery, or fraud.
FineToys does not guarantee reimbursement where the carrier confirms valid delivery, signature, collection, or customer-authorized release.
11.2 Delayed Tracking
A parcel is not considered lost solely because tracking has not recently updated or because it is later than the original estimate.
FineToys or the carrier must ordinarily complete the applicable trace or investigation before a parcel is considered lost.
11.3 Carrier-Confirmed Loss
If the carrier formally confirms that a parcel was lost before valid delivery, FineToys may, subject to stock availability, carrier compensation, insurance coverage, and applicable law:
- replace the affected merchandise;
- issue store credit;
- refund the eligible amount.
FineToys will not provide duplicate compensation where the customer has already received reimbursement from a carrier, insurer, payment provider, bank, credit card issuer, or another party for the same loss.
12. Shipping Damage, Missing Contents, and Incorrect Items
Customers must inspect delivered or collected orders promptly.
Visible shipping damage, missing contents, or an incorrect item should be reported to finetoys.hobbies@gmail.com within 3 calendar days after delivery or pickup.
The report should include:
- the order number;
- a clear description of the issue;
- photographs of every side of the shipping carton;
- a photograph of the shipping label;
- photographs of all internal packaging;
- photographs of every side of the affected product;
- close-up photographs of the damage or discrepancy;
- any other information reasonably requested.
Customers must retain:
- the shipping carton;
- shipping labels;
- protective materials;
- inserts;
- damaged merchandise;
- all original packaging
until FineToys confirms that the materials may be discarded.
The carrier may require the parcel and packaging to be inspected or surrendered.
Opening, using, altering, reselling, forwarding, repairing, discarding, or further damaging the merchandise or packaging may affect FineToys’ ability to verify or process a claim.
FineToys may require the affected merchandise to be returned before providing a remedy.
Depending on the circumstances, stock availability, carrier decision, insurance coverage, and applicable law, FineToys may provide:
- replacement merchandise;
- replacement components;
- store credit;
- a partial refund;
- a refund.
Minor cosmetic manufacturing or packaging variations covered by FineToys’ Product Condition Policy are not automatically considered shipping damage.
The 3-calendar-day reporting period is intended to preserve evidence and carrier-claim eligibility. It does not eliminate rights that cannot legally be restricted.
13. Returned, Refused, and Unclaimed Shipments
A parcel may be returned to FineToys because of:
- an incorrect or incomplete address;
- refusal by the recipient;
- failed delivery attempts;
- failure to collect the parcel;
- inability to obtain a required signature;
- unpaid customs duties or taxes;
- carrier or customs requirements;
- unauthorized address changes;
- another circumstance attributable to the customer.
A returned parcel is not automatically treated as an approved cancellation.
FineToys will review the order after the parcel has physically returned and has been inspected.
13.1 Reshipment
If reshipment is approved, the customer must pay all applicable:
- new shipping charges;
- return shipping charges;
- address-correction fees;
- carrier surcharges;
- customs or brokerage charges;
- related costs
before the parcel is shipped again.
Free-shipping promotions do not apply to reshipments.
13.2 Refund Instead of Reshipment
If FineToys approves a refund instead of reshipping the order, the refund may be reduced by:
- the actual original outbound shipping cost, including where checkout originally displayed free shipping;
- return shipping;
- address-correction or interception fees;
- customs and brokerage charges;
- non-refundable carrier or third-party charges;
- the 10% restocking fee;
- any reduction in value caused by damage, handling, opening, labels, or the merchandise no longer being saleable as new.
No refund will be issued until the parcel has physically returned to FineToys and has been inspected.
FineToys is not responsible if a return-to-sender parcel is lost before reaching FineToys, although FineToys may assist with a carrier investigation where appropriate.
14. Freight Forwarders and Third-Party Receiving Services
A shipment is considered delivered when it reaches the address entered at checkout, including an address operated by a:
- freight forwarder;
- parcel-forwarding company;
- reshipping service;
- export agent;
- warehouse;
- mailbox provider;
- hotel;
- commercial receiving facility;
- parcel locker;
- other third-party recipient.
Except where applicable law requires otherwise, FineToys’ responsibility for the physical shipment ends when the carrier confirms delivery to that address.
FineToys is not responsible for loss, delay, damage, tampering, repackaging, consolidation, separation, export, customs issues, documentation issues, or other events occurring after delivery to the third party.
Customers using a forwarding or receiving service are responsible for arranging inspection at the original delivery location before the parcel is forwarded.
A shipping claim may be denied or unavailable after a parcel has been:
- forwarded;
- exported;
- repackaged;
- consolidated;
- separated;
- relabelled;
- moved from the original delivery location.
15. Pickup Policy
15.1 Standard Order Pickup
Customers must select an available pickup option during checkout or obtain written approval from FineToys before treating an order as a pickup order.
Most standard in-stock pickup orders are prepared within 2 business days after payment is confirmed and the order passes any required verification.
This is an estimate and not a guaranteed pickup deadline.
FineToys will send a dedicated Ready for Pickup notification when the order has been prepared.
An order confirmation, payment confirmation, product release date, or restock announcement is not a Ready for Pickup notification.
Customers must not travel to the pickup location or loading dock until the Ready for Pickup notification has been received.
15.2 Pickup Arrival Procedure
After receiving the Ready for Pickup notification, customers must follow the pickup instructions included in that notification.
Upon arriving at the designated pickup location or loading dock, contact:
Frank
+1 (437) 427-2886
The person collecting the order must present:
- valid government-issued photo identification;
- the order confirmation or Ready for Pickup notification in digital or printed form.
The name on the identification must reasonably match the purchaser or authorized pickup person recorded on the order.
FineToys may refuse or delay release where:
- identification cannot be verified;
- the order details do not match;
- the person is not authorized;
- payment remains outstanding;
- the order is not ready;
- the order is under security review;
- FineToys reasonably suspects fraud or unauthorized collection.
15.3 Pre-Order Pickup
Pre-order products are not available for pickup until:
- the merchandise has physically arrived at FineToys;
- incoming inventory has been counted and verified;
- the customer’s allocation has been confirmed;
- payment and order verification are complete;
- the individual order has been assembled.
A manufacturer release date, distributor estimate, website estimate, public restock announcement, or carrier delivery scan does not mean that the order is immediately ready.
FineToys will send a separate Ready for Pickup notification when the pre-order is prepared.
16. Third-Party Pickup Authorization
A customer may authorize another adult to collect an order by:
- entering the person’s full legal name and contact information in the Order Notes during checkout;
- emailing finetoys.hobbies@gmail.com before pickup.
The authorization email must include:
- the order number;
- the purchaser’s full name;
- the authorized person’s full legal name;
- the authorized person’s telephone number or email address.
FineToys may require authorization to be sent from the email address used to place the order.
The authorized person must present:
- their own valid government-issued photo identification;
- the applicable order confirmation or Ready for Pickup notification.
FineToys may contact the purchaser to verify authorization before releasing the order.
Authorization is not effective until FineToys receives and can reasonably verify it.
FineToys may refuse release where the information is incomplete, inconsistent, unverifiable, or creates a reasonable security concern.
Once the order is released to a properly verified authorized person, FineToys will treat the order as collected by the customer.
16.1 Inspection at Pickup
The customer or authorized pickup person should inspect the number of parcels and their visible external condition before leaving the pickup location.
A signature, pickup confirmation, or release record constitutes evidence that the order was collected and that no obvious external damage or parcel-count discrepancy was reported at the time of pickup.
A missing item, incorrect item, or concealed damage should be reported within 3 calendar days after pickup, together with photographs and other requested evidence.
17. Pickup Deadlines and Uncollected Orders
Pickup orders should be collected within 14 calendar days after FineToys sends the Ready for Pickup notification, unless FineToys agrees to another timeframe in writing.
FineToys may send reminder notices but is not required to send repeated reminders.
If an order is not collected within 14 calendar days, FineToys may:
- move the order to a secured storage area;
- require a scheduled pickup appointment;
- request confirmation that the customer still intends to collect it;
- provide a final collection deadline.
If the order remains uncollected for 30 calendar days after the original Ready for Pickup notification, FineToys may, after providing reasonable notice:
- treat the order as a customer-requested cancellation;
- return allocated merchandise to available inventory;
- issue any eligible refund after deducting the 10% cancellation and restocking fee and actual non-refundable costs.
Pre-order deposits, event registrations, clearance products, final-sale products, special orders, and personalized products may be subject to different terms and may not be refundable.
Customers needing additional pickup time must contact FineToys before the applicable collection deadline expires.
17.1 Changing Between Shipping and Pickup
Requests to change an order from shipping to pickup, or from pickup to shipping, are not guaranteed.
FineToys must approve the change before fulfillment. Additional shipping, packaging, verification, administrative, or carrier-interception charges may apply.
If a shipped order cannot be intercepted, it cannot be converted into a pickup order.
18. Fraud, Chargebacks, and Liability
Customers should contact FineToys and provide a reasonable opportunity to investigate an order, shipping, or pickup issue before initiating a payment dispute, provided that doing so does not cause the customer to miss a legal, bank, or payment-provider deadline.
FineToys may provide relevant records to:
- carriers;
- insurers;
- payment processors;
- banks;
- credit card issuers;
- law enforcement;
- courts;
- other parties involved in investigating the transaction.
Relevant evidence may include:
- checkout records;
- policy-acceptance records;
- payment verification;
- customer correspondence;
- tracking records;
- delivery photographs;
- signatures;
- pickup records;
- authorization records;
- carrier investigation results;
- other lawfully obtained information.
Submitting false information, falsely denying an authorized purchase, or seeking duplicate reimbursement may result in account restrictions, cancellation of future orders, collection activity, or other lawful action.
18.1 Limitation of Liability
To the fullest extent permitted by applicable law, FineToys is not liable for indirect, incidental, special, exemplary, punitive, or consequential losses arising from:
- processing delays;
- carrier delays;
- missed release dates;
- missed events;
- customs actions;
- third-party forwarding;
- unauthorized access after valid delivery;
- customer-provided address errors;
- customer-authorized delivery changes;
- circumstances outside FineToys’ reasonable control.
Where FineToys is found legally responsible and applicable law permits a limitation, FineToys’ aggregate liability relating to a shipment or pickup order will not exceed the amount actually paid to FineToys for the specific affected merchandise.
This section does not exclude or limit liability that cannot legally be excluded or limited.
18.2 Policy Conflicts and Severability
Product-specific terms, pre-order terms, event terms, promotional terms, final-sale disclosures, and checkout disclosures may supplement this policy.
Where a specific disclosed policy directly conflicts with a general provision in this policy, the more specific term will apply to the applicable transaction, except where prohibited by law.
The version of the policy displayed and accepted when the customer places the order will ordinarily govern that order.
If any provision is found unlawful, invalid, or unenforceable, that provision will be limited or removed only to the minimum extent required. The remaining provisions will continue in effect.
19. Contact Information
FineToys
Email: finetoys.hobbies@gmail.com
Pickup Arrival Contact: Frank
Telephone: +1 (437) 427-2886
Please include your order number in all correspondence.